Privacy Policy

Last Updated: January 7, 2026

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SellioAI – Privacy Policy
How we collect, use, and protect your data

1. Introduction

SellioAI (“SellioAI”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, process, store, and share information when you access or use our website, applications, and services (collectively, the “Services”). This Privacy Policy forms part of our Terms of Service. By using SellioAI, you agree to the practices described here.

2. Our Role in Data Processing

SellioAI operates as a software service provider.

  • You (the seller or business user) are the data controller of your business and customer data.
  • SellioAI acts as a data processor, processing data only on your instructions and to provide the Services.

You are responsible for ensuring you have the legal right and consent to collect, upload, and process customer data through SellioAI.

3. Information We Collect

3.1 Information You Provide Directly

  • Account Data: Name, email address, phone number, login credentials
  • Billing Data: Subscription details and payment-related information (processed via third-party payment providers)
  • Business Data: Products, orders, inventory, customer messages, and customer contact details managed through the platform

3.2 Information Collected Automatically

  • Usage Data: Pages viewed, features used, timestamps, interactions
  • Technical Data: IP address, device type, browser type, operating system
  • Log & Security Data: Activity logs used for monitoring, fraud prevention, and system security

4. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Services
  • Process subscriptions and payments
  • Enable third-party integrations (e.g., WhatsApp, Facebook)
  • Deliver AI-powered and automated features
  • Communicate service updates, security alerts, and support messages
  • Monitor performance, prevent abuse, and improve reliability
  • Comply with legal and regulatory obligations

5. AI & Automated Processing

SellioAI uses artificial intelligence and automated systems to assist with features such as message handling, analytics, and workflow automation. You acknowledge that:

  • AI-generated outputs may be inaccurate or incomplete
  • AI features are intended to assist, not replace, human judgment
  • You remain responsible for reviewing and approving automated actions and responses

6. Third-Party Services & Integrations

SellioAI integrates with third-party platforms and service providers, including but not limited to:

  • WhatsApp / Meta platforms
  • Facebook & Instagram
  • Payment processors
  • Cloud hosting providers
  • AI service providers

These third parties process data under their own privacy policies. SellioAI is not responsible for the data handling practices, availability, or policy changes of third-party services.

7. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in the following cases:

  • Service Providers: Trusted vendors who help operate our Services (hosting, payments, analytics)
  • Legal Obligations: When required by law, court order, or regulatory authority
  • Security & Rights Protection: To prevent fraud, abuse, or protect SellioAI’s legal rights

8. Data Retention

We retain personal and business data:

  • For as long as your account remains active
  • As necessary to provide the Services
  • As required to comply with legal, accounting, or regulatory obligations

Upon account deletion, data will be deleted or anonymized within a reasonable period, unless retention is legally required.

9. Data Security

We implement appropriate technical and organizational security measures, including encryption, access controls, and secure infrastructure. However, no system is completely secure, and we cannot guarantee absolute security of data.

10. International Data Transfers

Your data may be processed or stored outside your country of residence, including outside Egypt, depending on infrastructure and service providers. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of data
  • Restrict or object to certain processing

Most data can be managed directly through your account settings. Additional requests can be submitted via the contact information below.

12. Cookies & Tracking Technologies

SellioAI may use cookies and similar technologies to:

  • Maintain user sessions
  • Improve platform performance
  • Enhance user experience

You may control cookie settings through your browser preferences.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: sellioai@gmail.com
Address: Cairo, Egypt

© 2026 SellioAI. All rights reserved.